FAQs

Bonkers Summer Fest is an unforgettable experience, combining top beaches, world class performances at unique locations, a jam-packed schedule of seaside activities and a stay at one of the best island in the world. A sporting and cultural trip, a music festival and a holiday combined into an incredible package!


We have put together these FAQs, however if you need a hand with your booking or want to find out more about the event, feel free to reach us via email or live chat. We are always happy to hear from you!

THE FESTIVAL

Bonkers Summer Fest takes place in the beach resort of Mallorca, a top tier summer destination in the Balearics Island, and more precisely in the area of Santa Ponsa this year

Mallorca,or Majorca is the largest island in the Balearic Islands, which are part of Spain and located in the Mediterranean.

There are plenty of beaches and parks for all levels, and loads of off entertainment too! The nearest airport is Palma de Mallorca

Bonkers Summer Fest  2022 will be held from Thursday 22nd to Thursday 29th of September. 

Our ready-to-book packages are the best way to get your group holiday sorted. 

Standard package: Festival Pass + accommodation

The price per person will vary depending on the size of your group and your choice of accommodation. Prices started at 343€ per person for a 7-day stay - that includes 3*** accommodation and festival pass!

Our weekly schedule - Phase 1 can be found here in our Weekly Schedule. Our full DJs line up and Clubs Themes will be revealed in Phase 2 (June) & Phase 3 (August)

You can reserve your spot at the current price with a small deposit. The remaining balance can be paid at anytime before the final balance date.

Your final balance date can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed.

We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder

Mallorca is hot in September. The highest temperature recorded in Palma de Mallorca airport was 38.2 °C. 

As average the daytime temperature is 25 °C, but at noon it can reach 32°C. 

At night time goes down even till 19-22 °C

Drink prices start from around €2.50 Lager / beer pint -  €4 Spirit & Mixer. 

Food can be purchased in supermarkets and restaurants. 

Pricing starts from around €9. Costs may vary from bar/restaurant.

We are offering various private activities such as Fun Trip Catamaran, Jet Boat Bladerunner, Sessions of Quads, Jet Skis. We will add ore activities in the coming weeks such as Scuba Diving, Volley Ball on the beach, Yoga Sessions and much more...

Line up will be announced in three tiers between March and July. Set times will be available via the website. 

FESTIVAL PASS ONLY INFO

We do recommend that you buy the 7 Day Festival Pass to get the most of Bonkers Summer Fest's experience, but we have released limited  4 Day Weekender Festival Pass, for people who didn't manage to get a full week off from their employers, and can only stay a weekend.

No, the 20% deposit system only applies to accommodation and wristband packages, however you can buy the pass in two instalments. 50% when you make the booking, and the remaining balance 30 days before the Festival starting date.

Yes, you will be able to login and add extras to your booking.

No, transfers are only available to those booking Accommodation and Festival Pass packages.

No. The Solo Traveller Shared Accommodation is sold on a per person basis, and at full capacity, meaning there are no empty spaces on any bookings. Once you have purchased your Bonkers Summer Fest Package, only the passengers on the booking will be allowed to stay in the apartment.

Festival Passes will be able to be collected from the Arrivals centre on check in day or from the Info Point & Box Office during opening hours. These will be sent out in advance of the events.

Yes, all wristband purchases will require the name of each person. These will be checked against proof of ID on collection. Please note Ticket only purchases are non refundable, but if you need to change a name we can process this for a 10€ admin fee.

In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face value refund on their wristband.

TRAVEL

Flights will no longer be sold on our site. You need to make a booking directly with the airline of your choice. 

The great news is, we will have transfers that you can book with us via manage booking. Your flight details can be added via manage booking at any stage before the event.

You can add transfers manually, just remember to add your flight details via manage booking.

We offer two types of transfers:

You will be sent a pre-trip email with all the important information for your trip such as transfer details a couple of weeks before you depart.

BOOKING INFO

Bonkers Summer Fest is for adults only. but all festival related events are 18+

Yes, the minimum stay is 3 days (2 nights). However, we recommend staying the full week to make the most out of the experience! 

Note not all the apartments are available to book for less than a week so you may see less options if your selected dates are not the full week.

Large groups may need to book more than one apartment. You can have a maximum of 8 people in 1 apartment (subject to availability). Check this by entering the number of people that you will attend with on our booking page then all of the available options will be displayed in the next step.

If you are booking for a large group of 9 or more people, you may be entitled to a special discount. You can inquire about this upon booking by contacting info@bonkersfestivals.com


Yes you can do that via manage booking. The booking balance will be adjusted automatically. If you have any questions about this feel free to contact our customer service team.

Wristbands are to be collected in person at the event and won’t be sent to any address. You can collect your wristband with your booking ID and photographic ID - we recommend to keep the confirmation email handy for this.

We will detail where you will pick up your wristband from in your pre-trip information document that you receive a few weeks before the event via email

You can update a contact number, email address or date of birth online via the manage booking portal. Simply log in, click on the eye icon by the individual's name and make your change free of charge.

If you've booked without flights and have a typo on a name, you need to contact our customer service to update this free of charge. Full name changes, however, cost 10€. If you have booked flights and require any changes to a name, you must do this with your airline directly picking up any fees that may apply.

We can recommend that you perhaps link up with other Bonkers Summer Fest guests who are attending on their own or in smaller groups. You can find our Shared Trips Facebook page here to find other like-minded guests to attend with.

PAYMENT OPTIONS

You can reserve your spot at the current price with a small deposit of 20%. The remaining balance can be paid at a later time. 

Your payment deadline can be found both on our booking site (during the booking process) and on your booking confirmation once the booking is completed. We will also send you a reminder to give you enough time to finalise any payments. Please add our address to your contact list to ensure you receive your reminder: contact@bonkersfestivals.com 

Payments are made via the manage booking portal. This can be accessed through the booking confirmation email, or via link on the footer of our website. 

To log in you will need your booking ID included on your confirmation email and the email address you used to book your tickets. 

Each member of the group can login and make payments using separate cards.

CANCELLATION INFO

You can cancel your booking at any time. However, as with any other holiday package, cancellation fees may apply. Please ensure you read the terms and conditions and agree to before booking a package. 

You can view our terms and conditions at any time here: Terms & Conditions

If some of the people in the group are no longer able to attend but others still are, you have two options:

1. You can find a replacement(s) to take the place of those who cannot attend
2. You can just remove some individuals from the booking.

If you would like to replace any passengers, please note there is a name change fee of 10€ per person. If you would like to remove any passengers from your booking, please note the standard cancellation terms apply for those passengers - they would lose their deposit if cancelling before the final balance date, or the deposit and a cancellation fee if they cancel after the final balance date. The extras for the cancelled guest(s) would remain on the booking and the remaining passengers in the group would also have to split their share of the accommodation cost, or change to another accommodation that suits the new group size (subject to availability).

This is a fairly straightforward process that can be completed online via the manage booking portal. If you have booked flights, you will need to call the airline directly to change the name with them as well as picking up any fees that they might charge. Name changes can be made up until 3 weeks prior to the event as the information must be given to the accommodation providers well in advance.

Payments are made via the manage booking portal which you can access through the booking confirmation you'll receive or the link on the footer of our website. Each member of the group can login and make payments using separate cards.

If you are concerned about the inability to pay your balance by the final balance date, please let us know as soon as possible so we can look into extending the payment terms to facilitate settling the balance.

COVID INFO

In the event of a full cancellation or rescheduled date, ticket-holders will be entitled to transfer their ticket to a rescheduled show, or a full face value refund on their package so you can rest assured we will look after you.

We are working closely with the resort and the local authorities to ensure we can deliver a safe and enjoyable event. It’s too early to know what the situation will be like in September 2022 but rest assured that all of the procedures we will put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We are continuously monitoring the UK and Spanish Government's guidelines, and we will follow the Foreign Commonwealth Office's advice on travel.

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